I got myself a new desktop PC, with Windows 11 operating system. I had some trouble at logging in, and then at trying to approach my blog, as I constantly got messages of 'wrong password', 'wrong account', or 'wrong code'.
Since Microsoft has let me down with its support, I had to figure things out myself, and....thank God, it worked. Hopefully, no more issues ahead.
Microsoft offers at least five ways of contacting them: phone, email, fax, chat, internet. None of them was helpful to me.
It seems customer service is getting worse everywhwere. They have all adopted the 'mantra' :"We're here for you". You'd better not believe it. They're there for you before selling you the device, afterwards you're mostly on your own.
My mobile phone company used to have representatives in physical stores. Whenever I had a problem I went to the nearest place and got it solved on the spot. Not any more. Everything is done by phone (putting you on hold), email, fax. Moreover, when one finally gets to a real person, one often becomes unpleasantly surprised by the lack of professionalism and patience that the person exhibits.
So glad you worked it out
ReplyDeleteThanks, Christine.
DeleteGlad you are up and running. Yes, it seems customer service doesn't even exist in a lot of places these days. It's good to see your post. I hope you are having a nice spring. & Thank you for your comment too!
ReplyDeleteIn my neck of the woods, customer service can be quite frustrating. Cellular companies, for example,love the young customers. The young ones don't usually bother to 'struggle' with problems; they just buy a new device.
DeleteHow true! When I had cable I would have to call at least once a year when it seemed the prices would get higher. It was quite a hassle. Now I don't have cable. I stream shows instead. Of course, there always seems to be a struggle with Wi-Fi too. All the best to your blogging.
DeleteI have no cable, never had. Anyway, I wish you too all the best!
DeleteThat is frustrating. I heard a radio announcer say he went to a hardware store, and there were NO checkout people, just self check out registers. He said he will never go back.
ReplyDeleteAs I've said, things seem to be getting worse. Customers should join efforts and do something about that.
DeleteHi Duta, congrats on solving the login problem. It's so rewarding when the DIY approach works.
ReplyDeleteIn the UK, there are some new supermarkets where there are ZERO staff! If you want to shop in such places an "app" has to be on you smartphone; if you don't have the app ... you cannot enter the shop.
Once inside the shop you simply pick up the items you want and put them into your basket and leave the shop. This is said to benefit the customer: no queues at checkout, just a quick 'in and out' trip.
Of course, it's really to benefit the retailers: no staff to help customers, no store detectives, no checkout operators, no cash ... where will we be in 10 or more years? Don't know, but I shan't be here.
Right you are. One feels so much satisfaction when the DIY approach works!
DeleteThe zero staff hasn't reached us yet, but judging by your description no good will come out of it for the customer.
The problem is the world over, it appears. It's so frustrating and so very difficult to get anything done...to speak to a real live human even! And this is supposed to be the "modern era"...so much for that!!
ReplyDeleteIt's goo to have you back, DUTA...take care. :)
Yes, everything is global nowadays. Modern or not, things don't come easily to us.
DeleteI agree that customer service has gotten worse. It's hard to get a real person on the phone to talk too. I've been trying to deal with a company about getting chairs we ordered a year ago. It's very tiresome.
ReplyDeleteGlad you got things figured out!
Indeed Mary. It's all frustrating and tiresome.
DeleteThank God, I try as far as possible, not to be dependent ,but to find ways to help myself..
It's pleasing to know that you finally could get into your blog, that can be a problem with new computers, remembering the passwords...it's the same down here too, there to serve you when you buy but after they really don't want to know you..take care.
ReplyDeleteIt was a bit of a nightmare. The passwords and accounts were correct, but I suppose trying to enter a site from a new machine is a totally different matter.
DeleteI'm glad you got yourself up and running, Duta. It is always challenging when dealing with a new computer and then on top of that Windows 11. I think my "favorite" customer service story is when I used to call our internet company because of problems with it. I would be on the phone waiting for the next available representative and would hear the recorded message that said something to the effect of "help is always available on our website" and then it would give the website address. I'd be thinking "I'm calling because our internet is having problems and you want me to get help on the website". Made me laugh every single time. But like other commenters have said, good customer service is becoming a thing of the past. And that is a sad thing.
ReplyDeletebetty
"...good customer service is becoming a thing of the past".How very true!
DeleteIt seems so much comes at a price now and getting 'real people' contact is harder. I work in a call centre and we do give a personal response 24 hours but we also have the automated option for those that prefer - the younger generation seem to favour this as it's quicker. I share your frustration with tech issues, I want to renew my computer virus protection but cancelled in the end as there were no phone numbers, no real people and I don't like paying a computer!
ReplyDeleteI've never thought I'll handle tech issues, but life has its surprises for us. Reality forces you to learn, experience, and solve all kind of issues.
DeleteI totally agree customer service is decreasing significantly. Also when you buy a computer you often still have to do all updates including updating to Windows 11
ReplyDeleteI bought my computer already with windows 11, so no updates, but I had worked for 12 years on a computer with XP operating system, and things are different - thus it required a bit of work.
DeleteCustomer "service" is an oxymoron.
ReplyDeleteIt would seem so, and that's sad.
DeleteYou are back. Good work. I was thinking about you the other day and thought I'd check up!
ReplyDeleteThanks for the check up!
DeleteWell I was long gone from blogging because of two main issues: my computer collapsed, I am in the middle of some legal action that is taking up much of my time. Hopefullly, things will improve for me.
Yup. Yup. And Yup. Microsoft -- the evil empire. How many evil empires there are!
ReplyDeleteYes. The bigger the empire, the smaller the customer is in their eyes. That's a shame.
DeleteI'm glad you were able to figure it out.
ReplyDeleteI'm glad of course that I was able to help myself. However, I'm worried about the poor customer service.
DeleteGreat post
ReplyDeleteThank you,Rajani Rehana.
DeleteI am sorry for your difficulties but you are correct, and we pay for it.
ReplyDeleteI suppose everyone finds a way to overcome difficulties, but custom service definitely gives us cause to worry.
ReplyDeleteI agree with you about almost non-existent customer service, but good that you figured it out yourself. Going from Windows XP to Windows 11 is quite a change. I still miss XP.
ReplyDeleteI loved XP. I'm angry at Microsoft for what they've done to it: stopped sending updates, and making it impossible to upgrade.
DeleteI hear you, DUTA. I'm not that computer savvy, that I can figure things out on my own. You seem to have a lot more savvy than I, and still, it's hard for you, as well. Half the time when I call anywhere (not just computer issues), for guidance or help with an issue, I can't understand what the person trying to help me is saying. We don't all, obviously, speak the same language, and it's not the fault of the person trying to help me, it's just next to impossible, sometimes, to try to figure out what they're saying. I try to watch YouTube videos that sometimes are made, to help with a particular computer issue. Doesn't always work, but sometimes, it does! Hope all is well in your world, DUTA!
ReplyDeleteI used to look for help in Youtube videos, but although I got from them some good ideas regarding various topics, I do prefer the written guidance form that tells you how to do things step by step.
DeleteIt's not easy finding help , but it's possible and definitely worth our time and effort.
Welcome back. You are right, it takes forever to get an answer and the service is not always improving.
ReplyDeleteThank you, Catarina. Sadly, I'm not optimistic about customer service getting any better.
DeleteThat's exactly the same here ! I bought a new HP PC, setting it up was easy I had no problems. But connecting the new printer was a nightmare ! 3 girls tried to help and set it up it always said it was connected to my PC but it didn't print except the pages which were in the printer ! What I noticed suddenly that they gave a pin code in each page it had spit out and I hadn't seen it. My friend put the pin code (it was valid for 90 sec) quickly in my computer and now it works !!!
ReplyDeleteMy printer is an HP all-in-one device.My new desktop PC has Intel processor and Asus motherboard.I prefer the desktop to the laptop as I could help myself when something doesn't work by simple actions like moving out a cable or changing USB port - things like that.
ReplyDeleteI read your post with great interest. The reason: I purchased a new laptop in the spring of 2021 with Windows 11 and it is still in the box as I am too scared to try writing a post on it! I spend ½ month in GA and ½ a month in TN still trying to clear out the houses and if I can find some time for a post I don’t think I could master the new laptop quickly enough. You are a brave person to do all this without help – I don’t know when I’ll find the courage to open the box of my new laptop….
ReplyDeleteEnjoy your new purchase! Maybe you won't have any problem accessing the laptop. In my case, who knows, I might have touched something I shouldn't, hence the difficulty at login.
DeleteWelcome back, Duta. I read your post and wish you good luck with the new PC and glad you were able to resolve the issues due to the lack of customer service. I also read all the comments in which others said they had similar problems. All of my tech devices are Apple and one of the main reasons is Apple Care customer support which when I call here in the US always results in my speaking to someone. I don’t if the support differs depending on the country, but it is the main reason I will never buy another brand despite the higher costs. This is just my personal experience and may differ for others.
ReplyDeleteI've heard only good things about Apple, but you know how it is. I started with Microsoft and I'm loyal to them despit the recent frustration. I suppose in the USA, things work better even at Microsoft.
ReplyDeleteYes, I also started out with HP computers that were Microsoft based PCs, Duta, but have no regrets about switching. Also, I would not be certain that customer service could be just as frustrating in the US as some who commented have noted.
DeleteAll I can tell is that my recent experience with Microsoft was not a good one. Thank God for giving me the ability to find the right way to login and carry ou with the settings.
ReplyDelete