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I wrote in the past about 'turkish delight' - food/beverage items produced and imported from our neigbour country Turkey.
This year I've become acquainted with a certain type of their mineral and soda water - small bottles of mineral water (500 ml), and tiny glass bottles of soda water (200 ml). It's good stuff and decently priced, but it's sold only in a few places because of the objection of the local monopols.
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Lately, there was shortage of these bottles at my supermarket (they come in packages of 8 water bottles per package , 6 soda tiny bottles per package); so I complained to the guy in charge. He said some nonsense like: 'the bottles are on the way, swimming from Turkey to Israel..' He thought he was being funny. He wasn't.
After several days, though, the bottles were in the store . Great performance!
He listens to the customer and takes immediate action (probably by contacting the warehouse, the other branches, or the import firm). I like that. It's not for the first time that I notice his efficiency.
I've heard from another employee in the store, that he makes it very hard for suppliers to raise prices. I like that too. He may seem strange sometimes, but does good work , and understands the importance of each and every customer.
At my age, I have a more or less fixed menu. If an item is missing at the store , it disrupts my nutrition routine, and might affect health. Luckily, there's no shortage of local basic products (milk, eggs, cottage cheese, veggies, ...), but rather of some imported stuff (from east-central Europe, mainly). Anyway, I'm pleased the place has a reliable person to turn to in case some item is not available.